Delivery Information

Order Processing Time:

  • Your orders will be processed within 2 business days at the latest after payment confirmation.
  • Orders processed are shipped within 3-5 business days.

Delivery time:

  • Standard delivery times of cargo companies vary between 3-7 business days.
  • The cargo tracking number will be sent to you via e-mail after your order is shipped.

Delivery Fees:

  • Shipping is free for orders of 200 TL and above.
  • For orders under 200 TL, the fixed shipping fee is 105 TL.

Delivery Regions:

  • Delivery is made all over Turkey.
  • For international deliveries, please contact our customer service.

Return and Exchange Policy

Return Conditions:

  • Products can be returned within 14 days from the date of receipt.
  • Products to be returned must be unused, undamaged and in their original packaging.
  • An invoice must be presented for returns.

Return Process:

  1. Please notify your return request to [email protected] with your order number.
  2. Once your request is approved, you will be sent the necessary information for the refund.
  3. Send the products to us via the contracted cargo company.
  4. After we receive the returned products, your payment will be refunded to your credit card or bank account within 7 business days.

Exchange Conditions:

  1. Product exchange is not possible.

Customer service

For all your questions and problems, you can contact our customer service:

  • Email: [email protected]
  • Phone: +90 543 474 1282
  • Working Hours: Monday-Saturday, 09:00-18:00